**Return & Exchange Policy**

**1. Return Service**

1.1 We offer a flexible return service to ensure your satisfaction with the purchased items. If you are dissatisfied with or encounter any issues with the received goods, please contact our customer service team within a specified period.

1.2 Ensure that the returned items are in unused and original condition, with complete tags and packaging. Returned items must comply with our return conditions, detailed information of which will be provided at the time of purchase.

**2. Return Process**

2.1 Contact our customer service team before initiating the return, providing the order number and a detailed description of the issue. We will guide you through the return process and provide a return label if applicable.

2.2 Shipping costs incurred during the return process will be determined based on the reason and responsibility. In some cases, free return services may be provided; please consult customer service for specific details.

**3. Exchange Service**

3.1 We offer a convenient exchange service to meet your specific needs for items. Contact customer service within a specified period, providing the order number and a detailed description of the issue.

3.2 Exchanged items must comply with our exchange conditions, detailed information of which will be provided at the time of purchase. Additional fees may apply, depending on the reason for exchange and the availability of the item.

**4. Return and Exchange Conditions**

4.1 To ensure a smooth return and exchange process, please read and understand our return and exchange conditions. These conditions will be provided at the shopping cart and checkout pages for your awareness during the purchase.

4.2 Note that certain items, such as customized or personalized products, may not be eligible for return or exchange. This will be clearly indicated on the product page.

**5. Contact Us**

5.1 If you have any questions or need assistance regarding our return and exchange policy, feel free to contact our customer service team. We are dedicated to providing support and ensuring prompt resolution of your concerns.

The above Return & Exchange Policy is designed to ensure your satisfaction throughout the shopping process. Thank you for choosing our services.